FAQ's

Visualizer

How does it work?

Our visualizer has a built-in microphone, so there's no need for extra connections. It automatically picks up sound from your source and displays it in 11 different active modes. It also features sensitivity controls and memory, ensuring it always starts up in your favorite mode.

What kind of media can it hold?

The media holder can accommodate 2LP and 3LP vinyl sleeves (up to 1.5 cm / 0.6 inches thick) as well as CD cases.

For added stability, the vertical support metals are adjustable from 5 cm (2 inches) to 11 cm / 4.3 inches and can be removed if not needed.

What are the dimensions of the visualizer?
  • Width: 26 cm / 10.2 inches
  • Depth: 10 cm / 3.9 inches
  • Height (without vertical supports): 8 cm / 3.1 inches

Shipping

Where do you ship?

We offer free worldwide shipping, with express-only service to Mexico, Colombia, and Argentina. (Shipping is unavailable to EU sanctioned countries)

What are the shipping times?
Regular free shipping: 
  • US / Canada: 8-12 days
  • EU: 6 days
  • UK: 8 days
  • Other countries: up to 20 days

Express shipping:

  • US / Canada: up to 5 days
  • EU / UK: 2-4 days
  • Other countries: 7-15 days
Where are you based?
  • We are based in the EU (Lithuania). If you have any questions about taxes for non-EU countries, feel free to send us a message.
Why does my tracking say "Label created" for several days?

All orders are shipped within two days of tracking information being sent. We use an intermediary shipping service that hands off parcels to the final delivery company, so a brief gap in tracking updates is normal.

Technical problems

Do you offer a warranty?

We offer a lifetime warranty! If something happens, just send us a message, and we will send a replacement.

Why is my visualizer freezing?

This is most likely caused by insufficient current from the USB port. Please switch to a power source of at least 1.5A at 5V.



Why does my visualizer screen look scratched?

The visualizer comes with a protective film. Peel it off, and the screen underneath will be free of any scratches.

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